Help
For any problem with an order, a payment, a listing or an account, write to us at [email protected] and a person will answer within one working day. If a piece you received does not match the listing, do not confirm receipt: open a claim from the order and the payment stays frozen until it is resolved.
If you have any complaints or any questions, contact us at the e-mail address below. We reply within one working day.
Our e-mail address
Any question about an item, an order or a payment — and any complaint. A person answers, not a robot.
Write to us here
Fill in your message and we will send it to our address. If you have no mail app set up, press 'Copy the message' and paste it wherever you like.
Frequently asked
When do I get paid as a seller?
Instantly. The moment the buyer confirms receipt, the money is on its way to your IBAN.
How do I ship the item?
You choose the courier in the app once the order is confirmed: Sameday, Cargus or FAN in Romania, DHL, UPS, FedEx, GLS or DPD across the rest of the EU.
How do I reach the seller?
From the item page or from your order, by message. It all stays in the app — phone numbers and e-mails are hidden automatically.
What if the item isn't as described?
Don't confirm receipt. Open a claim from the order and the payment stays frozen until it's resolved.
If something is wrong with an order
Do not confirm receipt. Open a claim straight from the order: the payment stays frozen, and if the claim stands the item goes back and the money returns to you. Write to us by e-mail if you need us to step in.
What we can help with
Write to us about anything to do with an order, a payment, a listing or an account. The most common cases are: a piece that does not match its description, a parcel that is late, a payment that seems stuck, a listing that was declined, or an account you can no longer get into. A person replies, not a robot, within one working day.
What to include in your message
So we can sort it out in the first reply, send us the order number or listing code, the e-mail address on your account and, if it is about the condition of a piece, two or three clear photographs in daylight. Without these we have to ask for them, and it takes a day longer.
If an order is not right
Do not confirm receipt. As long as you have not confirmed, the money stays in the app and does not reach the seller. Open a claim directly from the order, describe the problem and attach photographs. The payment stays blocked until the claim is resolved. Once you have confirmed receipt the sale is final and we can no longer step in on the payment — which is why the piece is worth checking before you confirm, not after.
What we cannot do
We do not authenticate pieces and cannot guarantee that an item is original — we never see it in person. We cannot reverse a payment after the buyer has confirmed receipt, because at that point the money is already with the seller. And we cannot mediate an agreement made outside the app: if you swap contact details and deal directly, the sale is no longer protected in any way.